Refund policy
Return & Refund Policy
Last Updated: August 2026
At Attention Back, our mission is simple: help you create intentional distance from your phone and make room for what matters.
We stand behind the quality of our products and want you to feel confident with your purchase. If Attention Back isn't the right fit for you, we're here to help.
30-Day Satisfaction Guarantee
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return:
- The product must be unused or lightly tested
- The product must be returned in its original condition
- The product must include all original accessories, packaging, and manuals
- The product must not show signs of damage, misuse, or excessive wear
To start a return, please contact us at:
Include:
- Your order number
- Reason for your return
- Photos or videos of the product condition (if applicable)
Our team will review your request and provide return instructions.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved:
- Your refund will be issued to your original payment method
- Refunds typically appear within 5–10 business days, depending on your payment provider
Original shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
We want every Attention Back product to arrive ready to use.
If your product arrives damaged, defective, or you receive the wrong item:
- Contact us within 7 days of delivery
- Provide your order number and photos/videos showing the issue
After review, we will provide a replacement or refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless:
- The product arrived damaged
- The wrong item was shipped
- The product has a verified manufacturing defect
We recommend using a trackable shipping method for returns. Attention Back is not responsible for packages lost during return transit.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different color or replacement item, please request a return and place a new order.
Order Cancellation
Orders are processed quickly to ensure fast delivery.
If you need to cancel your order, contact us within 2 hours of purchase.
After your order has entered processing or shipping, cancellation is no longer possible. However, you may request a return after delivery under our 30-day guarantee.
Contact Us
If you have any questions regarding your order or return:
Email: support@attentionback.com
We typically respond within 1–2 business days.